Dear Alaska Gold Customers,
We strongly recommend ordering well in advance of when you would like to receive the product. We really do not like last-minute orders--they frequently lead to disappointment for all parties. We are never going to win the fastest shipping company award. Please look elsewhere if you are looking for something last minute.
If you're planning on having a package arrive before Christmas or New Year's, please select RUSH shipping at checkout. Also, please bear in mind that when you select RUSH we won't be able to ship until the next available shipping date. Frankly, we do not recommend using RUSH shipping.
As a reminder, we ship the bulk of our frozen seafood orders Mondays, Tuesdays and in some cases Wednesdays and Thursdays. However, it’s possible that if you order on a Tuesday you might miss a shipping cut-off time for our shipping team. Orders placed now going to 2-day or 3-day shipping zones (see map below) will not ship until the week of January 6th.
We always encourage customers to order seafood early for all events planned throughout this holiday season.
Shipping perishable items does present unique challenges and complicates shipping. Looking ahead to Christmas and New Years Day, both of these days fall on Wednesdays, which means that the only orders we'll be shipping the weeks of December 23rd and December 30th are RUSH overnight orders and orders that fall in 1-day zones for us (See map below).
Our RUSH order fee is $125. We strongly recommend not placing orders with RUSH shipping unless you are absolutely desperate to receive an order before a specific date. It will be just fine to receive after the holiday season.
Please also email us by replying to your order confirmation--that way we can confirm that we can make the deadline and shepherd the order through.
Please have us deliver to a secure address. Our obligation is to ship your delicious seafood to the address you provide us.
Also note: We will be backed up, as most of our packages need to get out Mondays and Tuesdays. And those Mondays and Tuesdays will be really busy for our shipping team. So just note that most likely your packages might not ship out as fast as usual during these holiday months.
Please let us know via email if there’s a certain day you need your order to arrive by, we’ll do our best to accommodate. Just send us an email with your order number or, better yet, just hit reply on your order confirmation email, and we will do our best to meet the delivery date you request.
In general, our shipping dates work like this: Look at the following map and see what state your order will be shipping to. See if you’re in a 1, 2 or 3-day zone.
If your shipping address is in a 1-day zone, we ship Mondays through Thursdays for scheduled arrival the following day. So orders placed by Monday 6am EST should ship either Monday or Tuesday for scheduled arrival Tuesday or Wednesday.
If your shipping address is in a 2-day zone, we ship Mondays through Wednesdays with scheduled arrival 2 days later. So orders placed before Monday 6am EST should ship Monday or Tuesday for scheduled arrival Wednesday or Thursday.
If your shipping address is in a 3-day zone, we ship Mondays and Tuesdays for scheduled arrival Thursday or Friday.
Bear in mind, we include enough dry ice to keep your perishable seafood item frozen for scheduled time of transit, plus an additional day should there be any delay.
Another important note is that canned seafood items ship separately from frozen seafood items and ship ground by default, so arrival could be up to 10 days after order depending on location and carrier.
We also do have a RUSH shipping option. There is a surcharge, but these orders ship overnight.
Once again, just email us by replying to an order confirmation to confirm a scheduled arrival date if you need it. And our advice is always to plan ahead and give yourself some wiggle room for any planned events. The frozen seafood will stay in good condition in your freezer for 6 months, so ordering early is always better than late!
